Designing a Customer Feedback Service Channel Through AI to Improve Customer Satisfaction in the Supermarket Industry.
Olufemi Muibi OmisakinChanaka BandaraIndrapriya KularatnePublished in: J. Inf. Knowl. Manag. (2020)
Keyphrases
- customer satisfaction
- service quality
- customer service
- online shopping
- user satisfaction
- customer retention
- artificial intelligence
- customer reviews
- customer data
- product design
- customer support
- marketing strategies
- expert systems
- web services
- call center
- database
- electronic commerce
- service providers
- database systems
- internet banking
- information quality
- core competence
- internet shopping