Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study.
Shivali AgarwalJayachandu BandlamudiAtri MandalAnupama RayGiriprasad SridharaPublished in: AI Mag. (2020)
Keyphrases
- case study
- artificial intelligence
- enron email
- spam filtering
- semi automated
- communication medium
- expert systems
- email messages
- instant messaging
- knowledge representation
- intelligent systems
- spam detection
- lessons learned
- fully automated
- electronic mail
- software development
- case based reasoning
- lecture notes in artificial intelligence
- ai systems
- machine learning
- real world
- problem based learning
- neural network
- development process
- communication tools
- service providers
- ai methods
- text mining
- ai technologies