Handling class imbalance in customer churn prediction.
Jonathan BurezDirk Van den PoelPublished in: Expert Syst. Appl. (2009)
Keyphrases
- class imbalance
- customer churn
- prediction model
- churn prediction
- class distribution
- active learning
- cost sensitive
- prediction accuracy
- concept drift
- feature selection
- high dimensionality
- neural network
- data mining
- customer relationship management
- regression model
- credit risk
- unlabeled data
- random forest
- text classification
- pattern recognition