Business Driven Prioritization of Service Incidents.
Claudio BartoliniMathias SalléPublished in: DSOM (2004)
Keyphrases
- telecommunications industry
- service delivery
- service management
- mission critical
- enterprise systems
- customer service
- service provision
- business intelligence
- data driven
- electronic commerce
- business models
- decision making
- management system
- information systems
- electronic business
- data mining
- web services
- service oriented
- business process
- business processes
- knowledge management
- service providers
- information services
- virtual enterprise
- semantic web services
- heavy traffic
- e government
- service composition
- virtual organization
- service discovery
- service oriented architecture
- service quality
- case study
- cost efficient
- customer support
- strategic decisions
- marketing campaigns