Keyphrases
- bp neural network
- back propagation
- bp algorithm
- neural network
- artificial neural networks
- bp neural network algorithm
- generalization ability
- fault diagnosis
- fuzzy logic
- rbf neural network
- forecasting model
- learning algorithm
- customer service
- electronic commerce
- customer satisfaction
- forecasting accuracy
- evaluation model
- prediction model
- customer behavior
- neural network model
- call center
- support vector
- customer relationship management
- particle swarm optimization
- customer knowledge
- optimization algorithm