Beyond product usability: user satisfaction and quality management.
Marcin SikorskiPublished in: CHI Extended Abstracts (2000)
Keyphrases
- user satisfaction
- quality management
- service quality
- information systems
- customer satisfaction
- data quality
- product design
- project management
- quality assessment
- fuzzy theory
- software projects
- perceived usefulness
- systems development
- information quality
- life cycle
- water quality
- human factors
- e learning
- structural equation modeling
- quality improvement
- databases
- product development
- quality control
- software engineering
- software development