Service Level Management in Global Enterprise Services: from QoS Monitoring and Diagnostics to Adaptation, a Case Study.
Haiqin WangGuijun WangChangzhou WangAlice ChenRodolfo A. SantiagoPublished in: EDOCW (2007)
Keyphrases
- service level
- service level agreements
- quality of service
- end to end quality of service
- logistics service
- lead time
- service requirements
- supply chain
- knowledge management
- service systems
- resource management
- service oriented
- call center
- information management
- information systems
- total cost
- web services
- resource utilization
- enterprise systems
- cloud computing
- data management
- qos requirements
- test bed
- dynamic reconfiguration
- service provisioning
- demand uncertainty
- response time
- resource reservation
- utility computing
- condition monitoring
- grid services
- real time
- virtual enterprise
- network management
- data mining
- decision making
- enterprise data
- cloud services
- service management
- multimedia services
- service selection