Service analytics for IT service management.
Yixin DiaoEa-Ee JanYing LiDaniela RosuAnca SailerPublished in: IBM J. Res. Dev. (2016)
Keyphrases
- service management
- service provision
- service delivery
- incident management
- learning analytics
- service providers
- web services
- management system
- service discovery
- business intelligence
- data mining
- service oriented
- social media
- case study
- information services
- service quality
- online learning
- context awareness
- mobile services
- context aware
- service oriented architecture
- loosely coupled
- e government
- user oriented
- processor sharing
- databases