Business-Driven Alignment of Service Monitoring Requirements.
Patrício de Alencar SilvaHans WeigandPublished in: IWEI (2011)
Keyphrases
- telecommunications industry
- activity monitoring
- web service compositions
- service delivery
- web services
- service management
- business requirements
- service providers
- service composition
- business processes
- mission critical
- information systems
- customer service
- enterprise systems
- service requirements
- service provision
- service oriented
- business process
- business intelligence
- monitoring system
- real time
- business models
- electronic business
- process execution
- virtual organization
- online services
- data driven
- decision making
- data mining
- electronic commerce
- real time systems
- end users
- knowledge management
- software as a service
- grid infrastructure
- business applications
- service discovery
- customer support
- business rules
- web service composition
- image alignment
- online stores
- strategic decisions
- legacy systems
- business activities
- composite services
- mobile services
- decision makers
- functional requirements
- early warning
- intelligence gathering
- enterprise application integration
- information technology