Developing an SVM-based ensemble learning system for customer risk identification collaborating with customer relationship management.
Lean YuShouyang WangKin Keung LaiPublished in: Frontiers Comput. Sci. China (2010)
Keyphrases
- customer relationship management
- ensemble learning
- generalization ability
- marketing strategies
- customer churn
- ensemble methods
- competitive advantage
- support vector machine
- random forest
- data mining applications
- data mining
- support vector
- data mining technology
- support vector machine svm
- customer segmentation
- base classifiers
- customer data
- decision making
- data sets
- active learning
- concept drift
- similarity measure
- call center
- neural network