Determinants of service quality in software: an empirical analysis.
Mayuram S. KrishnanPublished in: CASCON (1995)
Keyphrases
- service quality
- quality management
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- online shopping
- competitive advantage
- information systems
- user interface
- information quality
- quality of service
- software development
- call center
- software systems
- competitive environment
- real time
- source code
- software projects
- cloud computing
- technology acceptance
- databases
- database
- incident management