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Closed-form evaluations and open-ended comment options: How do they affect customer online review behavior and reflect satisfaction with hotels?
Xun Xu
Published in:
Decis. Support Syst. (2021)
Keyphrases
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intelligent tutoring systems
affect sensing
affective states
closed form
affect detection
customer satisfaction
open ended
point correspondences
online learning
service quality
iterative procedure
closed form solutions
customer loyalty
user satisfaction
partition function
marginal likelihood