Competition and market segmentation of the call center service supply chain.
Yu XiaBintong ChenVaidyanathan JayaramanCharles L. MunsonPublished in: Eur. J. Oper. Res. (2015)
Keyphrases
- supply chain
- call center
- service level
- trading agent competition
- supply chain management
- market demand
- lead time
- trading agents
- customer demand
- demand uncertainty
- service quality
- decision making
- heavy traffic
- tac scm
- inventory control
- asymptotically optimal
- customer service
- bullwhip effect
- market prices
- arrival rate
- queue length
- pricing strategies
- product life cycle
- service times
- pricing mechanism
- network effects
- dynamic programming
- information systems
- cooperative
- end users
- planning horizon
- customer satisfaction