Signaling New Product Reliability with After-Sales Service Contracts.

Nitin Bakshi Sang-Hyun Kim Nicos Savva

Published in: Manag. Sci. (2015)

Keyphrases

customer service
management system
service oriented
service quality
web services
service providers
service discovery
service composition
resource allocation
reliability analysis
customer satisfaction
loosely coupled
real time
end users
user interface
case study
search engine