Call Center Outsourcing Contracts Under Information Asymmetry.
Sameer HasijaEdieal J. PinkerRobert A. ShumskyPublished in: Manag. Sci. (2008)
Keyphrases
- call center
- information asymmetry
- service level
- supply chain
- principal agent
- lead time
- assembly systems
- service quality
- service providers
- information technology
- information systems
- asymptotically optimal
- arrival rate
- heavy traffic
- high volume
- moral hazard
- inventory control
- fluid model
- lot sizing
- multistage
- cooperative
- reinforcement learning
- queue length
- database systems