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IS service performance: self-perceptions and user perceptions.

James J. JiangGary KleinJinsheng RoanJim T. M. Lin
Published in: Inf. Manag. (2001)
Keyphrases
  • user perceptions
  • user satisfaction
  • user experience
  • service quality
  • website design
  • customer satisfaction
  • service providers
  • web services
  • online stores
  • knowledge management
  • call center