The Role of Robotics in Enhancing Service Quality, Efficiency, and Customer Satisfaction in the Hospitality Industry.
Pranav KumarNeyara RadwanMohit VijAnu VijPublished in: ICCR (2024)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- quality of service
- user satisfaction
- customer service
- information systems
- call center
- internet banking
- job satisfaction
- information quality
- customer support
- customer data
- internet shopping
- customer retention
- incident management
- customer loyalty
- core competence
- product design
- hong kong
- data analysis