Zyad M. Alzaydi

Publication Activity (10 Years)

Years Active: 2018-2018
Publications (10 Years): 1

Top Topics

Customer Loyalty

Service Delivery

Internet Shopping

Competitive Environment

Top Venues

Bus. Process. Manag. J.

Publications

Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. Bus. Process. Manag. J. 24 (1) (2018)