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Yooncheong Cho
Publication Activity (10 Years)
Years Active: 2001-2003
Publications (10 Years): 0
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Publications
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Yooncheong Cho
,
Il Im
,
Jerry Fjermestad
,
Starr Roxanne Hiltz
The impact of product category on customer dissatisfaction in cyberspace.
Bus. Process. Manag. J.
9 (5) (2003)
Yooncheong Cho
,
Il Im
,
Starr Roxanne Hiltz
,
Jerry Fjermestad
An Analysis of Online Customer Complaints: Implications for Web Complaint Management.
HICSS
(2002)
Jia Shen
,
Starr Roxanne Hiltz
,
Kung-E Cheng
,
Yooncheong Cho
,
Michael Bieber
Collaborative Examinations for Asynchronous Learning Networks: Evaluation Results.
HICSS
(2001)