Xian-Ying Xu

Publication Activity (10 Years)

Years Active: 2017-2017
Publications (10 Years): 1

Top Topics

Service Quality

Internet Shopping

Subjective Norm

Perceived Usefulness

Top Venues

Int. J. Serv. Technol. Manag.

Publications

Xian-Ying Xu, Shi-Yu Wu, Hao Jing
Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes. Int. J. Serv. Technol. Manag. 23 (3) (2017)