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Weiling Jiao
ORCID
Publication Activity (10 Years)
Years Active: 2020-2021
Publications (10 Years): 2
Top Topics
Customer Service
Fuzzy Logic
Customer Support
Dynamic Behavior
Top Venues
J. Enterp. Inf. Manag.
Inf. Manag.
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Publications
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Jiaqing Xu
,
Weiling Jiao
,
Hao Chen
,
Yufei Yuan
Study on free trial decision-making of IT products and services from an IT company's perspective.
J. Enterp. Inf. Manag.
34 (1) (2021)
Weiling Jiao
,
Hao Chen
,
Yufei Yuan
Understanding users' dynamic behavior in a free trial of IT services: A three-stage model.
Inf. Manag.
57 (6) (2020)