Susan L. Keenan

Publication Activity (10 Years)

Years Active: 1999-2005
Publications (10 Years): 0

Publications

Susan L. Keenan, Terri Simmons
CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data. ICIQ (2005)
Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen
Meeting the challenge of measuring return on investment for user centered development. CHI Extended Abstracts (2003)
Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman
The Usability Problem Taxonomy: A Framework for Classification and Analysis. Empir. Softw. Eng. 4 (1) (1999)