Scott Scheidt

Publication Activity (10 Years)

Years Active: 2019-2019
Publications (10 Years): 1

Top Topics

Customer Service

Customer Satisfaction

Business Intelligence

Service Quality

Top Venues

Int. J. Inf. Manag.

Publications

Scott Scheidt, Q. B. Chung
Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation. Int. J. Inf. Manag. 45 (2019)