Ruth N. Bolton

Publication Activity (10 Years)

Years Active: 2003-2006
Publications (10 Years): 0

Publications

Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Manag. Sci. 52 (12) (2006)
Ruth N. Bolton
Marketing challenges of e-services. Commun. ACM 46 (6) (2003)