Katherine N. Lemon

Publication Activity (10 Years)

Years Active: 2001-2006
Publications (10 Years): 0

Publications

Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Manag. Sci. 52 (12) (2006)
Roland T. Rust, Katherine N. Lemon
E-Service and the Consumer. Int. J. Electron. Commer. 5 (3) (2001)