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Ratnadeep Nikte
ORCID
Publication Activity (10 Years)
Years Active: 2023-2023
Publications (10 Years): 1
Top Topics
Online Reviews
Sentiment Classification
Customer Loyalty
Text Mining
Top Venues
J. Enterp. Inf. Manag.
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Publications
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Swagato Chatterjee
,
Arpita Ghatak
,
Ratnadeep Nikte
,
Shivam Gupta
,
Ajay Kumar
Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach.
J. Enterp. Inf. Manag.
36 (1) (2023)