Po Wen Fang

Publication Activity (10 Years)

Years Active: 2014-2016
Publications (10 Years): 2

Top Topics

Data Mining Applications

Customer Relationship Management

Background Knowledge

Top Venues

Decis. Support Syst.

Inf. Technol. People

J. Organ. End User Comput.

Publications

Hsin Hsin Chang, Chen Su Fu, Po Wen Fang, Yu-Cheng Cheng
The effects of relationship maintenance and relationship investment on self-service technology relationship performance. Inf. Technol. People 29 (3) (2016)
Hsin Hsin Chang, Po Wen Fang, Chien Hao Huang
The Impact of On-Line Consumer Reviews on Value Perception: The Dual-Process Theory and Uncertainty Reduction. J. Organ. End User Comput. 27 (2) (2015)
Hsin Hsin Chang, Kit Hong Wong, Po Wen Fang
The effects of customer relationship management relational information processes on customer-based performance. Decis. Support Syst. 66 (2014)