Luc Honore Petnji Yaya

Publication Activity (10 Years)

Years Active: 2011-2015
Publications (10 Years): 1

Top Topics

Service Quality

Public Transport

Customer Satisfaction

Top Venues

Ind. Manag. Data Syst.

Publications

Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina Canals, Frederic Marimon
Service quality assessment of public transport and the implication role of demographic characteristics. Public Transp. 7 (3) (2015)
Alexandra Simon, Luc Honore Petnji Yaya, Stanislav Karapetrovic, Marti Casadesus
Can integration difficulties affect innovation and satisfaction? Ind. Manag. Data Syst. 114 (2) (2014)
Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus
Can ISO 9001 improve service recovery? Ind. Manag. Data Syst. 113 (8) (2013)
Alexandra Simon, Luc Honore Petnji Yaya
Improving Innovation and Customer Satisfaction through Systems Integration. Ind. Manag. Data Syst. 112 (7) (2012)
Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus
Customer's loyalty and perception of ISO 9001 in online banking. Ind. Manag. Data Syst. 111 (8) (2011)