Leslie H. Vincent

Publication Activity (10 Years)

Years Active: 2008-2008
Publications (10 Years): 0

Publications

Nagesh N. Murthy, Goutam N. Challagalla, Leslie H. Vincent, Tasadduq A. Shervani
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation. Manag. Sci. 54 (2) (2008)