Goutam N. Challagalla

Publication Activity (10 Years)

Years Active: 2008-2011
Publications (10 Years): 0

Publications

Brian R. Murtha, Goutam N. Challagalla, Ajay K. Kohli
The Threat from Within: Account Managers' Concern About Opportunism by Their Own Team Members. Manag. Sci. 57 (9) (2011)
Nagesh N. Murthy, Goutam N. Challagalla, Leslie H. Vincent, Tasadduq A. Shervani
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation. Manag. Sci. 54 (2) (2008)