Kirsten Henken

Publication Activity (10 Years)

Years Active: 2005-2010
Publications (10 Years): 0

Publications

Stefan Helber, Kirsten Henken
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials. OR Spectr. 32 (1) (2010)
Kirsten Henken
Book reviews. OR Spectr. 27 (1) (2005)