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Katharina Klein
ORCID
Publication Activity (10 Years)
Years Active: 2023-2023
Publications (10 Years): 1
Top Topics
Database
Negative Impact
Customer Satisfaction
Customer Reviews
Top Venues
Electron. Commer. Res.
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Publications
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Katharina Klein
,
Luis F. Martinez
The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector.
Electron. Commer. Res.
23 (4) (2023)