Frederike von Aswege

Publication Activity (10 Years)

Years Active: 2018-2018
Publications (10 Years): 1

Top Topics

Consumer Behavior

Online Shopping

Customer Satisfaction

Top Venues

Publications

Frederike von Aswege, Jan Kemper, Malte Brettel
The Impact of Service Failure Controllability and Relationship Strength on Post-Complaint Consumer Behavior - An Empirical Analysis. HICSS (2018)