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Felix Gras
Publication Activity (10 Years)
Years Active: 2018-2018
Publications (10 Years): 1
Top Topics
Core Competence
Customer Satisfaction
Product Design
Customer Support
Top Venues
Bled eConference
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Publications
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Felix Gras
,
Pascal Ravesteyn
,
Marlies van Steenbergen
,
Roland Bijvank
Business Customer eXperience Alignment Framework: Improving Customer Satisfaction.
Bled eConference
(2018)