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David Teh
Publication Activity (10 Years)
Years Active: 2016-2019
Publications (10 Years): 2
Top Topics
Decision Makers
Prior Studies
Consumer Behavior
Management System
Top Venues
ECIS
Electron. Commer. Res. Appl.
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Publications
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Chin Eang Ong
,
David Teh
A Study of Customer Resolution Management: the Influence of Effective Complaint-Handling Procedures on Consumer Decisions to shop Online.
ECIS
(2019)
Chin Eang Ong
,
David Teh
Redress procedures expected by consumers during a business-to-consumer e-commerce dispute.
Electron. Commer. Res. Appl.
17 (2016)