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Chun-Min Kuo
Publication Activity (10 Years)
Years Active: 2017-2021
Publications (10 Years): 2
Top Topics
Point Of Sale
Failure Prediction
Artificial Neural Networks
Customer Support
Top Venues
J. Serv. Sci. Res.
Ind. Manag. Data Syst.
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Publications
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Chun-Min Kuo
,
Wen-Yuan Chen
,
Chin-Yao Tseng
,
Chang Ting Kao
Developing a smart system with Industry 4.0 for customer dissatisfaction.
Ind. Manag. Data Syst.
121 (6) (2021)
Hsi-Tien Chen
,
Chun-Min Kuo
Applying a severity-performance loss analysis in service failure research.
J. Serv. Sci. Res.
9 (2) (2017)