The Effect of Emotional Intelligence on Perceived e-Service Quality, Consumers' Perceived Value, Purchase, Loyalty Intentions and Satisfaction.
Sofia D. AnastasiadouStylianos PapalexandrisGeorge KonteosPublished in: HAICTA (2022)
Keyphrases
- service quality
- internet shopping
- user satisfaction
- customer satisfaction
- online shopping
- job satisfaction
- emotional intelligence
- subjective norm
- service providers
- electronic commerce
- customer loyalty
- information quality
- information systems
- competitive advantage
- competitive environment
- quality of service
- perceived usefulness
- technology acceptance
- marketing strategies
- structural equation modeling
- online stores
- purchase decision