Validation of a Computer User Satisfaction Questionnaire to Measure IS Success in Small Business.
Douglas Bruce ArmstrongGerard FogartyDon DingsdagJulian DimblebyPublished in: J. Res. Pract. Inf. Technol. (2005)
Keyphrases
- user satisfaction
- information systems
- structural equation modeling
- objective measures
- information quality
- kolmogorov smirnov
- customer satisfaction
- electronic commerce
- service quality
- perceived quality
- perceived usefulness
- competitive advantage
- data quality
- business processes
- information content
- knowledge management
- return on investment
- end users
- web services
- user perceptions
- website