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Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry.

Anil BilgihanFevzi OkumusKhaldoon NusairMilos Bujisic
Published in: J. Inf. Technol. Tour. (2014)
Keyphrases
  • real time
  • managerial implications
  • electronic commerce
  • online learning
  • website
  • case study
  • knowledge management
  • business models
  • online environment