An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation.
Feixia JiQing-wei CaoHui LiHamido FujitaChangyong LiangJian WuPublished in: Expert Syst. Appl. (2023)
Keyphrases
- user satisfaction
- group decision making
- online reviews
- decision makers
- information systems
- sentiment analysis
- multi criteria
- multiple criteria
- decision making
- service quality
- opinion mining
- real world
- structural equation modeling
- sentiment classification
- information sharing
- perceived usefulness
- puts forward
- fuzzy numbers
- multi attribute
- preference relations
- customer satisfaction
- knowledge base
- databases