A System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth.

Marco C. Meier Dieter Reinwald

Published in: ECIS (2010)

Keyphrases

management system
information systems
knowledge management
neural network
information management
data processing
data management
user interface
digital libraries
bayesian networks
software development
artificial intelligence
data mining
health care
data sets
human behavior
behavior analysis
behavior patterns