Predicting determinants influencing user satisfaction with mental health app: An explainable machine learning approach based on unstructured data.
Adjei Peter DarkoCollins Opoku AntwiKingsley AdjeiBaojing ZhangJun RenPublished in: Expert Syst. Appl. (2024)
Keyphrases
- user satisfaction
- unstructured data
- mental health
- machine learning
- service quality
- structured data
- textual data
- big data
- semi structured
- information systems
- information extraction
- relational databases
- information management
- natural language processing
- raw data
- artificial intelligence
- data warehouse
- data analysis
- text mining
- text classification
- perceived usefulness
- data mining
- data sources
- feature selection
- data sets
- knowledge discovery
- databases
- knowledge representation
- user interface
- metadata
- coverage includes
- database
- user perceptions