AgentBuddy: A Contextual Bandit based Decision Support System for Customer Support Agents.
Hrishikesh GanuMithun GhoshShashi RoshanPublished in: CoRR (2019)
Keyphrases
- decision support system
- customer support
- contextual bandit
- decision making
- multi agent systems
- decision support
- decision process
- multi agent
- decision makers
- upper confidence bound
- multiagent systems
- expert systems
- intelligent agents
- customer service
- management system
- technical support
- high tech
- data warehouse
- multicriteria decision making
- software agents
- mobile agents
- case based reasoning
- damage assessment
- medical decision support systems
- world wide
- agent based architecture
- customer satisfaction
- agent technology
- agent architecture
- databases
- service management
- database systems
- knowledge base
- real world