Exploring service issues within the IT organisation: Four mini-case studies.
Neil McBridePublished in: Int. J. Inf. Manag. (2009)
Keyphrases
- social networks
- case study
- knowledge management
- key issues
- lessons learned
- service providers
- management system
- real world
- service discovery
- service oriented
- literature review
- steady state
- database
- end users
- web services
- executive information systems
- web service composition
- queuing model
- health care
- service quality
- information services
- development process
- distributed systems
- information systems
- data sets