Stability of a priority queueing system with customer transfers.
Jingui XieQi-Ming HeXiaobo ZhaoPublished in: Oper. Res. Lett. (2008)
Keyphrases
- priority scheduling
- queue length
- arrival processes
- markovian arrival process
- service times
- steady state
- arrival process
- electronic commerce
- priority queue
- single server
- customer service
- state dependent
- arrival rate
- queueing model
- scheduling policies
- queueing systems
- customer knowledge
- call center
- long run
- customer satisfaction
- customer requirements
- stationary distribution
- stability analysis
- churn prediction
- queueing networks
- real time
- customer relationship management
- load balancing
- data sets