A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers.
Bingguang LiMichael W. RileyBinshan LinErshi QiPublished in: Ind. Manag. Data Syst. (2006)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- customer service
- marketing strategies
- customer data
- customer retention
- user satisfaction
- customer reviews
- e learning
- core competence
- product design
- internet banking
- customer support
- information quality
- database
- smart card
- electronic commerce
- database systems
- customer loyalty
- data mining