A big data methodology for categorising technical support requests using Hadoop and Mahout.
Arantxa Duque BarrachinaAisling O'DriscollPublished in: J. Big Data (2014)
Keyphrases
- big data
- technical support
- cloud computing
- mapreduce framework
- predictive analytics
- data management
- application development
- data warehousing
- data analysis
- data processing
- business intelligence
- social media
- data visualization
- big data analytics
- unstructured data
- knowledge discovery
- database
- authoring tool
- data analytics
- decision support
- database administrators
- predictive modeling
- information technology
- data mining