The Role of Service Quality and Security in Driving Satisfaction with Cloud-Based Payment Systems in Australia: A Merchant Perspective.
Domingos MondegoErgun GideJahan HassanAyub BokaniPublished in: FiCloud (2023)
Keyphrases
- service quality
- payment systems
- mobile commerce
- electronic commerce
- payment scheme
- security mechanisms
- online shopping
- electronic payment
- customer satisfaction
- payment protocol
- service providers
- credit card
- cloud computing
- user satisfaction
- security issues
- high volume
- security requirements
- call center
- access control
- biometric authentication
- quality of service
- smart card
- resource constrained
- security services
- information security
- customer loyalty
- mobile payment
- data management
- information systems
- technology acceptance
- operating system
- security protocols
- biometric systems