A comparison of Magal's service quality instrument with SERVPERF.

Hollis T. Landrum Victor R. Prybutok Xiaoni Zhang

Published in: Inf. Manag. (2007)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
quality of service
user satisfaction
online shopping
information systems
competitive advantage
call center
information quality
competitive environment
database
information technology