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Resiliency Analytics Framework for Service Delivery Organizations.
Srinivas Karthik
Sreyash Kenkre
Krishnasuri Narayanam
Vinayaka Pandit
Published in:
SRII Global Conference (2012)
Keyphrases
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service delivery
service management
end to end
information systems
decision making
knowledge management
change management
data mining
case study
data analysis
service provision